Täglich um die Mittagszeit Spikes/Windausreißer

Wie lange hat es gebraucht bis der neue kam? Müsstest du den defekten zurückschicken? Und wenn ja wer zahlte das Porto? --- Günter K. am 09.09.2016 22:59

Ich bekam am 17. Juli folgendes Mail: Dear customer Thank you for your message and also allowing us to acess your station. You have noticed that the wind gauge data is sometimes too high or in some cases, unavailable. We are aware of this and are currently in the process of correcting the data. By the end of this summer, we will be able to solve this issue so you can fully enjoy your Netatmo wind gauge. Once again, we thank you very much for your patience and cooperation. Have a nice day. Best regards, Valdemar Netatmo Customer Service -----Original message----- From: Valdemar <contact-support@netatmo.com> Sent: 07/13/2016 11:01:46 Thank you for contacting the Netatmo Customer Service. We are sorry to hear about your problem with our product. In order to help you as quickly as possible, Netatmo Customer Service needs to access your Station data. By clicking on this link: https://www.netatmo.com/sav?app_type=app_station&tts=d4f6edd4 you agree to give our Customer Service full access to your Station App and configuration data. You can revoke this access at any time, by following this link: https://my.netatmo.com/settingsstation/app/550c02758659f32d00b2dd55 Cordialement/Best regards, Valdemar Netatmo Customer Service -----Original message----- From: Valdemar <contact-support@netatmo.com> Sent: 07/13/2016 11:01:33 Dear customer, Most of these notification, as we said in the previoius messa are comming from the site MeteoAlarm (Europe). If your module is calibrated and installed accordingly, we may suggest you to wait a few more days, when MeteoAlarm (Europe) will already fixed the issue. In the mean time, we would recommend you to open wind gauge, check batteries. Please wait 24 hours and put them back. Please make sure that the arrow is on the anemometer (top and bottom) is pointing north. Also, can you please allow us to acess your station. Thank you for your patience and cooperation. Have a nice day. Best regards, Valdemar Netatmo Customer Service Alles hat nichts gebracht ich ersuchte um Austausch jedoch wurde darauf nicht eingegangen ! --- Günter K. am 10.09.2016 09:02